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Business trends / The Paper

State Media Focuses on Difficulty Reaching Human Agents in AI Customer Service: Cost Cuts Must Not Come at the Expense of Service, With National Standards Needed

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央媒聚焦AI客服转人工难：降本增效不能算偏“服务账”，国标落地立规明界

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First recorded Sep 11, 2026, 9:34 PM CST · latest Sep 12, 2026, 8:18 AM CST. Ranks reflect attention on each platform.

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DayPlatformBest rankLast rank
2026-09-12The Paper#12#12
2026-09-11The Paper#11#11
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