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The new national standard for customer service will be implemented, and the actual test of switching from App to manual: E-commerce is faster, but Weibo service waited for 12 minutes and did not get through to manual.

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客服新国标将实施，实测App转人工：电商较快捷，微博客服等待12分钟未接通人工

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Ranking history & source details

First recorded Aug 21, 2026, 8:02 PM CST · latest Aug 21, 2026, 8:02 PM CST. Ranks reflect attention on each platform.

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DayPlatformBest rankLast rank
2026-08-21NetEase News#3#3
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